Field Service, Maintenance & Repair

Transform your field service organization.

Revenue growth, customer satisfaction, and strategic goals around competitive differentiation are requiring field service and MRO organizations to rapidly transform. Manufacturing companies that once outsourced field service are seeing the growth and profit potential of an "insourced" aftermarket service team. Staying competitive with solutions that allow you to track costs, improve inventory availability, and take advantage of digital technologies such as IIoT, GPS, and predictive AI is not only advantageous, but necessary.

The best customer service is that which is closest to the customer. Infor allows us to provide that service in the most economical method.

Richard Grau, Director, Field Service

Neuronetics

View Case Study

Transform to distance yourself from your competition.

Improving processes and implementing digital technology will improve customer satisfaction.

reason for failed service is unavailable parts

69%

of field service companies invest in automation technology

59%

of firms monitor service appointments in real time

38%

increase in first time fix rate with mobile apps

Gain a competitive edge.

Improve Customer Satisfaction & First Time Fix Rate

Real-time access to your company's resources and knowledge base is imperative in today's field service market. By improving fix rates, you improve customer satisfaction, reduce your costs, and increase the number of billable hours.

Reduce Days Sales Outstanding (DSO)

Automating processes and forms results in faster service times for customers and accelerated service-to-cash cycle times. Infor's Field Service mobile apps allow approval signatures to be captured even when offline.

Optimize Routing of Field Service Techs

Mapping your customers' technology optimizes the number of visits you can make in a day in many ways, including suggesting nearby opportunities to perform work like Preventative Maintenance that may be due soon.

Support for Depot Repair, Break-Fix & More

Infor's Field Service Management solution helps equipment manufacturers and service providers improve the entire service delivery process. They can provide differentiated services that drive profit, efficiency, and customer satisfaction.

Offer Managed Service Contracts

Provide real-time access to maintenance, repair, and warranty information to your field representatives, supervisors, and executives, no matter where they are.

Become a <span>world-class</span> service organization.

Become a world-class service organization.

With Infor’s CloudSuite Field Service, you have the software tools you need to be a world-class service organization. In addition to being able to focus on completing service requests, you’ll be able to take a strategic approach to parts availability, workforce readiness, scheduling optimization, sales opportunities, and more.

Scheduling and Dispatch
Work Order Management
Mobility (web-based and native apps)
Secure Communication
Routing and Scheduling Optimization
Contract Management
Inventory Management
Configuration Management
IoT and Predictive Maintenance Enabled
Customer Relationship Management
Analytics and Business Intelligence

Why Synergy?

New insights and innovations that are driving the Field Service industry forward.

Industry "Best Practices"

Synergy's industry experts leverage a vast amount of industry-specific experience and knowledge to help you establish best practices throughout your operation and drive performance improvement.

Software Optimization

Although many ERP systems may have a wide breadth of modular functionality to address the common challenges of Field Service, Maintenance, and/or Repair companies, Synergy's applications specialists know how to apply the right features and functions to improve your processes.

Measurable Improvement

Our business and technical assessments, training programs, and workshops deliver business performance improvement that is in line with your industry and overall business strategy.

Continuous Improvement

Our Continuous Improvement team delivers dramatic results with their Kaizen events and provides you with the education needed to sustain and continue on your own.