The best customer service is that which is closest to the customer. Infor allows us to provide that service in the most economical method.
Improve Customer Satisfaction & First Time Fix Rate
Real-time access to your company’s resources and knowledge base is imperative in today’s field service market. By improving fix rates, you improve customer satisfaction, reduce your costs, and increase the number of billable hours.
Reduce Days Sales Outstanding (DSO)
Automating processes and forms results in faster service times for customers and accelerated service-to-cash cycle times. Infor’s Field Service mobile apps allow approval signatures to be captured even when offline.
Optimize Routing of Field Service Techs
Mapping your customers’ technology optimizes the number of visits you can make in a day in many ways, including suggesting nearby opportunities to perform work like Preventative Maintenance that may be due soon.
Support for Depot Repair, Break-Fix & More
Infor’s Field Service Management solution helps equipment manufacturers and service providers improve the entire service delivery process. They can provide differentiated services that drive profit, efficiency, and customer satisfaction.
Offer Managed Service Contracts
Provide real-time access to maintenance, repair, and warranty information to your field representatives, supervisors, and executives, no matter where they are.
Become a world-class service organization.
With Infor’s CloudSuite Field Service, you have the software tools you need to be a world-class service organization. In addition to being able to focus on completing service requests, you’ll be able to take a strategic approach to parts availability, workforce readiness, scheduling optimization, sales opportunities, and more.
- Scheduling and Dispatch
- Work Order Management
- Mobility (web-based and native apps)
- Secure Communication
- Routing and Scheduling Optimization
- Contract Management
- Inventory Management
- Configuration Management
- IoT and Predictive Maintenance Enabled
- Customer Relationship Management
- Analytics and Business Intelligence