The best customer service is that which is closest to the customer. Infor allows us to provide that service in the most economical method.
Improve Customer Satisfaction & First Time Fix Rate
Reduce Days Sales Outstanding (DSO)
Optimize Routing of Field Service Techs
Support for Depot Repair, Break-Fix & More
Offer Managed Service Contracts
Become a world-class service organization.
With Infor’s CloudSuite Field Service, you have the software tools you need to be a world-class service organization. In addition to being able to focus on completing service requests, you’ll be able to take a strategic approach to parts availability, workforce readiness, scheduling optimization, sales opportunities, and more.
- Scheduling and Dispatch
- Work Order Management
- Mobility (web-based and native apps)
- Secure Communication
- Routing and Scheduling Optimization
- Contract Management
- Inventory Management
- Configuration Management
- IoT and Predictive Maintenance Enabled
- Customer Relationship Management
- Analytics and Business Intelligence