ERP Customer Testimonials | Client Success Stories

Customer Stories

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Our customers are important to us.

When you purchase manufacturing software and services from Synergy Resources, you’re partnering with an organization that strives to see our customers achieve their business objectives.

Our customers range in size from entrepreneurial start-up to large multi-national organizations and compete in manufacturing and distribution industries such as:

  • Aerospace & Defense

  • Biotechnology

  • Automotive

  • Consumer Packaged Goods

  • Capital Equipment

  • Electronics

This is a very small sample of the industries we work with on a daily basis.

Just listen to our customers:

“Our flow is so balanced that we don’t expedite material anymore. The change was so quick and dramatic that one of our larger suppliers made a special trip to see us. Because suddenly we had stopped our constant expediting and emergency shipments, they thought we had engaged another supplier, even though we were buying as much or more from them as we ever had.”

“Our customers are very happy with our performance improvement. One of our larger customers, for example, constantly changed delivery requirements inside our ‘frozen zone.’ Our delivery performance was suffering. But with the [new] approach, we haven’t missed an expedited delivery date in three months.”

“Once the fire-fighting and expediting goes away, it’s amazing what we can get done. Now it’s all hands on deck for improvements.”

“We recovered our investment in less than three months. The big driver has been overtime reduction. In the six months prior we were averaging $17,104 in overtime per month. In the last three months, we’ve averaged $5,849 in overtime. However, the overtime trend has been moving steeply downward. In June, we only had $1,206 in overtime. Throughput is up 10%.”

“Only 39 days to transform into a company that can manufacture at warp speed, faster than any of our competitors. We are exceeding all of our plans and expectations.”

“Cost-effective, on-time deliveries are about the only advantages we have left to exploit. [After our improvement project] things go through quicker, and you get the double bonus of throughput dollars first and then the premium price second.”

“…gives you the ability to always be working on what needs to be worked on, and that just says it all for us. Our managers have really bought into the system because it makes their lives so much easier. If you ask me whether or not it will help other companies reduce their lead times, boost their on-time delivery, and improve their shop floor operation, my answer is ‘yes, yes, yes.’”

Cox & Company

“We chose VISUAL based on favorable cost/benefit analysis in comparison with other software systems we evaluated. And also for its proven track record and local support. Synergy Resources’ local support was very important in our selecting VISUAL.”

Cadence, Inc.

“Even though we were still a small company at the time, we realized we didn’t have the enterprise system capabilities we needed to run the company. We were using a lot of manual tools to run operations, but VISUAL offered us everything we needed – with many capabilities to grow into as the company grew.”


“Another major improvement at Kiosko has been the time to execute from sales to production. Prior to having a good Material Requirements Planning (MRP) system, it could take up to a week to convert a sale into an executable set of work orders. That has been reduced to two days or less.”

Rodney Hunt Company

“Synergy Resources installed Infor VISUAL Scheduling and within three months of the implementation, we experienced considerable improvements. The major drop occurred within six months when we cut our Work in Process (WIP) by 40%. That reduction has been consistent for two years and we are now shipping 50% more product.”

Tread Corporation

“We are a whole lot closer to on-time deliveries and we have much greater control of our WIP. In fact, even though our sales have increased by 60%, our work-in-progress has only slightly increased, which shows a tremendous improvement.”

ITI Instrument Technology Inc.

“We’re finding VISUAL DBR to be light years ahead of standard scheduling. It is a much simplier management process. Within a couple weeks of implementation we had more visibility into our production.”

– Jeff Carigan, Vice President, Manufacturing, ITI

Federal Electronics

“VISUAL Enterprise is very definitely a competitive advantage for us”

– Richard Evangelista, Vice President of Operations


“With VISUAL, we’ve been able to improve profit by cutting costs. VISUAL has helped us become a more profitable operation. On-time deliveries have improved by 33%, while labor efficiencies have improved over 15%.”

– Mike Kelly, Vice President of Finance Berkshire Manufactured Products, Inc.


What would it cost you to start the conversation? More importantly, what is it costing you not to?


“Soldream’s management team recognized the need to update our ERP system to support improvements and to grow our business. After several months of research, we chose VISUAL ERP and Synergy Resources to implement the software.

The Synergy Resources team assisted Soldream in successfully implementing VISUAL ERP.  They provided us with advice on Change Management, presented the obstacles that we would need to overcome and made timely recommendations to support our success. Throughout the implementation process the Synergy Resources team treated our employees with respect, listened to our concerns, and expertly guided us through each step of the process.

Each Monday morning we use VISUAL ERP and Synergy’s Contract Order & Forecast Import Tool to import our customers’ schedules into our system which allows us to understand the impact, update requirements for all BOM levels, and contact our customers if the changes can’t be supported by each Monday afternoon. This provides valuable information to our customers to allow them time during the week to determine what drove the changes in their ERP systems and make corrections if needed.

Since implementing VISUAL ERP, we’re now able to demonstrate to current and future customers that we can manage our supply chain to support their needs. We now have a better understanding our production needs; Capacity, Manpower, Product Flow, Raw Materials, etc.

Soldream will have increased opportunities to grow our business as our customers’ confidence in us to support their supply chain needs continues to grow.” – Mark A. Glaude, Materials Manager

Carol’s Daughter

“The Synergy Resources team laid the foundation for our manufacturing operations…They helped us develop best practices and operating procedures so we can run our business more efficiently. I’m very happy with the level of service we’ve received from Synergy Resources. They’re a professional and helpful team that has always been there for us whenever we needed them.”


“Only 39 days to transform ThermoFab into a company that can manufacture at warp speed, faster than any of our competitors. We have exceeded all of our plans and expectations. With VISUAL, we’ve been able to improve profit by cutting costs. VISUAL has helped us become a more profitable operation.” – Tom King, President

Warner Power

“Many people believe that the implementation of a QMS software package, like Visual Quality, is the starting point to building a solid Quality data collection program, install the software and plug in the data. Not true. Your processes must be in place well in advance. But how well are you doing with that? Synergy Resources helped us determine just that with their Quality Assessment. Synergy Resources provided an unbiased, current state look into our company’s quality management systems as it related to our business, not just to a specific quality standard audit. They provided solid feedback and participated in subsequent internal conversations to help guide us forward into our current phase, the implementation of Visual Quality.” – Lori Mullen, Director of Information Systems


“We went live with VISUAL 7.1.2 in June 2015 and upgraded to Visual 8.0 in June 2016.  We started using the Scheduling and MRP in March 2016.  From March of 2016 to Sept 2016 we have been able to decrease our inventory by $200,000.  This has been a huge advantage for us.  It has helped our cash flow and manage our inventory.  Our Production Assistants utilize MRP for planning and purchasing, so they can order material with the knowledge of how much we need and when we need it.  It has allowed our sales team insight into the production schedule, so they know when an order will be shipped or if it is running late so they can notify the customer.  Our Scheduling and Planning are within 2 days of the actual.

I can now close the month within 2 days instead of 5-6 days.  The labor is now tracked by barcode instead of writing it out, which has given us more accurate run times, so we have been able to adjust our engineering masters accordingly.  We have been able to quote one of our custom parts with Configurator, so sales knows exactly the cost of the item before they give a quote, and we did not have to enter a new part number each time this is made.  We also utilize SmartViews for many of your daily reports that capture scrap, open purchase orders with due dates by part number, sales by part, work orders with labor but no material issues and many more.

We now have a fully integrated manufacturing and financial package, that has given us insight into the business in much more detail than we have ever had.

I would also like to add that Bill Reidmiller and Matt Morgan have been very instrumental in making this all happen.  Bill helped us with the manufacturing side of the implementation as well as being with us for our first physical inventory in Visual and our upgrade to Visual 8.0.  Matt helped me with the financial side of Visual and making sure that my General Ledger was setup correctly.   We would not be where we are without them.” – Judy Benjamin, Controller

Spectrum Associates

“In a time where manufacturing companies in America are struggling to survive, Synergy Resources Strategic Business Planning Program has provided our company with a roadmap to achieve World-Class performance. This program has re-energized our employees and our management team and focused our company on growth and efficiency through operational excellence. Through the execution of this program we now understand the opportunities we have for improvement and we are excited about our future and the prospect of continuing our partnership with Synergy’s Strategic Business Services team.” – Richard Meisenheimer; President & Second Generation Owner

Spectrum Associates in Milford CT provides Component Design and Manufacturing services to the Aerospace, Defense, and Commercial markets. The companies diverse product line includes, but is not limited to; Hydraulic Sub-Systems, Fuel Sub-Systems and Precision Assembly as well as Rebuild/Repair and Rapid Prototype services. With a reputation in the industry for Superior Quality, the Shortest Lead Time and Unrivaled responsiveness to customer needs, Spectrum has positioned itself as a company with a very bright future.

Olympus NDT

“After attending a Synergy Resources Operational Boot Camp put on by the Strategic Business Services Division we immediately implemented ideas presented at the workshop that contributed to a significant improvement in our on-time delivery. We continue to use the handbook provided during the workshop to remind us of the techniques that can be applied throughout the business to bring forth performance improvements.” – Alain Laboissonniere

Alain is the Director of Operations for Olympus NDT, Quebec. Olympus NDT provides an industry-leading portfolio of innovative test, measurement, and imaging instruments. Olympus instruments are used in industrial and research applications ranging from aerospace, power generation, petrochemical, manufacturing, and automotive to consumer products. Olympus instruments contribute to the quality of products and add to the safety of infrastructure and facilities.

Cabot Hosiery Mills

“On the advice of Synergy Resources Strategic Business Services, Synergy Resources facilitated a business process mapping session. The entire Cabot group was very pleased with the process mapping that took place over the past three days. They now understand the need to change our processes, and are enthused to get moving. We very much appreciate the efforts of Synergy Resources Strategic Business and Application service groups on our behalf. As I said during the event, if there was somewhat of an unknown before starting the project with Synergy’s commitment and professionalism, those concerns are completely gone. As I told the team this morning, we are in the big leagues now.” – Stephen J. Kelley

Cabot Hosiery Mills, Inc. is the last remaining mill in New England. In an era of outsourcing and corporate take overs, this Northfield VT company is still true to its roots. Family owned and run, in Vermont, since 1978. In a word, local. As a quality driven manufacturing company Cabot has both the experience and a reputation for quality that they back it with a lifetime guarantee.

Howard Glass

“Synergy Resources really stands out in their quality, attentiveness, and competence. No other ERP vendor that I contacted has spent the time and effort with us that Synergy did, and delivered both strategic business consulting and an implementation plan that addresses all of our concerns. As a small business manufacturer that is looking to grow significantly in the next five years, I believe that Synergy Resources will be a valuable strategic partner.” – Elizabeth Keefe

Elizabeth Keefe is the Director of Operations for Howard Glass. Howard Glass is a manufacturer of flat glass serving a variety of glass product industries, such as Optical, Glass Product Manufacturing, Electronic and Biomedical industries. Exceptional processes developed by Howard Glass give them an unmatched capability of delivering flat glass as thin as 0.1 mm. They also provide rapid turn-around services for ground glass and are recognized both as the only distributor of B270 in North America as well as the only manufacturer of glass signal mirrors in the world. For over 60 years, Howard Glass has been a family run business and leading provider of low volume, flat glass products world-wide.

Omni Components

“The Strategic Business Services division held an 8D Problem Solving Workshop at our facility. The workshop provided training and part of the session included breaking into teams and working on real problems in our company. The 8D program presented at the workshop contributed to immediate improvement in our problem solving activity, helping to lower cost and reduce lead-times.” – David Ryti

David Ryti is the Director of Quality for Omni Components located in Hudson NH. Omni is dedicated to providing engineered solutions and precision machining services to Customers engaged in medical, aerospace, optical, communications, electronics, instrumentation and commercial high-tech markets requiring precise components manufactured to demanding specifications. A total commitment to quality is the strength of the Omni organization, as they work to ensure strict attention to Customer service and expectations.

Olympus NDT

“The Trial Kit Program developed and marketed by Synergy Resources was purchased for one of our five North American Manufacturing locations. After seeing the benefits that this program provided to our operation in terms of material management, shop floor management and on time delivery to our customers we purchased and deployed the program in all five North American locations that are using Infor’s Visual Manufacturing software. Programs such as this developed by the Synergy Resources Product Development group are exactly the type of products needed to improve a business’s overall efficiency and performance. As a company, we continue to work with all of the various Synergy Resources departments to continual improve our company’s performance.” – Liz Landers

Hamilton Associates

“We engaged Synergy Resources for a strategic business analysis that made obvious our need for a more structured, more aggressive approach to continual improvement. While the diagnosis was important, what has been even more impressive is how Synergy has helped us execute a Lean implementation to achieve this end. Synergy brought a proven, turn-key system, with the people, the training, and the tools to get our fledgling program off the ground and gaining its own momentum from day one. Since then, they have continued to support us with progress monitoring, ongoing training, and trusted counsel to keep us on the right track. These aren’t just consultants – they’re do-ers, whose energy and enthusiasm have challenged us to speed our own drumbeat. We have achieved meaningful gains that we simply could not have made without them.” – Douglas Hamilton, III, CEO

Hamilton Associates,Inc., is the corporate and administrative backbone of three inter-related manufacturing firms: Elevator Safety Company, Inc. (ELSCO), Air Techniques International (ATI), and Dirtkiller.


“I have engaged Synergy Resources to facilitate Business Process Mapping sessions on two different occasions; the first was part of an ERP Utilization Improvement project for a global manufacturer and distributor of outdoor products, and the second was part of an ERP Implementation project for a large machine tool distribution organization .  Both projects were for complex, multi-site organizations and Synergy’s ability to quickly grasp the current state organization and processes, keep the group engaged and on track, as well as lead us to our organizations optimized future states were impressive.  I received excellent feedback from the session participants as well – this type of effort serves to opens participants eyes to see improvement opportunities as well as aligns the team to their common goals.  I strongly recommend this approach, defining process in conjunction with software, for any organization seeking drastic improvements.” – John Leavitt,  VP of Technology

Howard Glass

“We engaged Synergy Resources to conduct a Scheduling Workshop at Howard Glass to help us improve our shop floor scheduling process and utilization of the VISUAL Manufacturing scheduling functionality. The results have been great.  We have accurate dispatch reports and have headed off many issues before they even became a problem.  The ability to predict capacity and other issues is powerful.  Having visibility to real issues through the late report is very helpful as well – we no longer have to rely on our memories and written notes to run down issues or risk issues falling off our radar.  I’m very pleased with the results of the teams efforts. It’s truly going to help with production planning and control, as well as improving our on time delivery.” – Brian Antul, Production Manager