Empower your service technicians with access to critical information when in the field with Infor CloudSuite Field Service. Teams become trusted advisors with the service-focused functionality, which can improve customer service and loyalty.
Real-Time Data From a Single, Unified System
Eliminate data silos and ensure that your team is working with real-time data from a unified source.
Quickly Schedule & Dispatch Your Workforce
Rapidly adjust schedules as new orders arrive to deliver services on time, without interruption.
Convenient Mobile & Remote Access
Field access to data leads to better decision making and increased productivity levels.
Gain a Competitive Edge
With a responsive, information-driven service team, your customers service will lead the field.
Transform Your Technology
Evolve your field service team with, automation, mobile accessibility, and GPS integrations.
Boost Productivity
Remote access to data helps technicians use resources more efficiently and increase productivity.
Offer Managed Service Contracts
Provide real-time access to maintenance, repair, and warranty information to your field representatives, supervisors, and executives wherever they are.
Grow Your Business
Enterprise solutions to solve your unique business challenges and help your business flourish.
Better Manage Inventory
The as-built configuration means correct replacement parts (serial number history, revision info, etc.) are always available.
The best customer service is that which is closest to the customer. Infor allows us to provide that service in the most economical method.
With Infor ERP, we now have one platform and are fully integrated with advanced planning and scheduling, financials, accounting, manufacturing, and administration. We’ve improved our overall business effectiveness and minimized risk when employees with valuable knowledge retire.
Features of Infor CloudSuite Field Service
Track & Manage Customer Issues
Utilize an incident event communication log, track repair and maintenance histories on internal equipment and customer-owned products, generate visit reports, and more.
Improve First-Time Fix Rates
Control inventory with a system that will maintain serial number histories, manage BOM revisions, and track consigned inventory.
Flexible Service Contract Options
Manage the coverage of multiple sites and pieces of equipment, preventative maintenance schedules, equipment rentals, and more.
Industrial Equipment & Machinery
- Win More Business
- Meet Customer Delivery Expectations
- Increase Velocity of Spare Part Sales
- Collaborate With Suppliers & Customers
- Leave Your Competitors Behind
Electronics & High-Tech
- Alternate item on bill of materials (BOM)
- Item cross reference (supplier and manufacturer)
- Approved vendors and manufacturer lists
- Supply chain visibility with Web based portals
- Reference designators
Aerospace & Defense
- Engineering with CAD integration
- Engineering change control
- Specifications and data "flow down" for ITAR, DFAR, etc.
- Actual job costing
- Project Management with Earned Value Management and milestone reporting
Related Products and Services
- Multi-Tenant Cloud, Dedicated Cloud, or On-Premise Deployment
- Industry Leading Configurator (CPQ)
- Dashboards & Analytics
- Mobile-Friendly
- Customer, Vendor, & End-User Portals
- Costing, Scheduling, & Material Planning Tools
- Fast User Adoption
- See Where Your Jobs Are
- On-Premise or Hosted Deployment
- Powered by Microsoft SQL Server Database
- Connected Business
- Rapid Integrations
- Remote Collaboration
- Business Resilience
- Future Proof
- Turn New Hires Into Product Experts
- Show Products in 2D & 3D Models
- Automated Customer Proposal Creation
- Build a Comprehensive Portal
- Accelerate New Product Introductions
- Make Sales More Predictable
- Find Your Market
- Communicate Your Value
- Take a Consistent Selling Approach
- Retain Customers by Understanding Them