Mobile field service management software.

Empower your service technicians with access to critical information when in the field with Infor CloudSuite Field Service. Teams become trusted advisors with the service-focused functionality, which can improve customer service and loyalty.

icon Real-Time Data From a Single, Unified System

Real-Time Data From a Single, Unified System

Eliminate data silos and ensure that your team is working with real-time data from a unified source.

icon Quickly Schedule & Dispatch Your Workforce

Quickly Schedule & Dispatch Your Workforce

Rapidly adjust schedules as new orders arrive to deliver services on time, without interruption.

icon Convenient Mobile & Remote Access

Convenient Mobile & Remote Access

Field access to data leads to better decision making and increased productivity levels.

Pattern
Pattern
Drive value with a fully connected service organization.
icon Gain a Competitive Edge

Gain a Competitive Edge

With a responsive, information-driven service team, your customers service will lead the field.

icon Transform Your Technology

Transform Your Technology

Evolve your field service team with, automation, mobile accessibility, and GPS integrations.

icon Boost Productivity

Boost Productivity

Remote access to data helps technicians use resources more efficiently and increase productivity.

icon Offer Managed Service Contracts

Offer Managed Service Contracts

Provide real-time access to maintenance, repair, and warranty information to your field representatives, supervisors, and executives wherever they are.

icon Grow Your Business

Grow Your Business

Enterprise solutions to solve your unique business challenges and help your business flourish.

icon Better Manage Inventory

Better Manage Inventory

The as-built configuration means correct replacement parts (serial number history, revision info, etc.) are always available.

Why Our Customers Refer Us
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The best customer service is that which is closest to the customer. Infor allows us to provide that service in the most economical method.

Richard Grau, Director, Field Service
Neuronetics
View Case Study
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With Infor ERP, we now have one platform and are fully integrated with advanced planning and scheduling, financials, accounting, manufacturing, and administration. We’ve improved our overall business effectiveness and minimized risk when employees with valuable knowledge retire.

Filip Loučka, Manufacturing Manager
Krnovské Repair and Engineering
View Case Study
The future of field service.
#1
reason for failed service is unavailable parts
59%
of firms monitor service appointments in real time
69%
of field service companies invest in automation technology

Features of Infor CloudSuite Field Service

Track & Manage Customer Issues

Utilize an incident event communication log, track repair and maintenance histories on internal equipment and customer-owned products, generate visit reports, and more.

Improve First-Time Fix Rates

Control inventory with a system that will maintain serial number histories, manage BOM revisions, and track consigned inventory.

Flexible Service Contract Options

Manage the coverage of multiple sites and pieces of equipment, preventative maintenance schedules, equipment rentals, and more.

Built for field service industries.
Industrial Equipment & Machinery
Electronics & High-Tech
Aerospace & Defense
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Industrial Equipment & Machinery

Industrial Equipment & Machinery

If you're like most of our equipment manufacturer customers, you compete by selling a complete solution that includes aftermarket services, countless configuration options, and available spare parts. Our solutions have a broad set of capabilities to meet your unique challenges. You'll have the control and visibility you need throughout the entire product lifecycle.
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Gain a competitive edge and extend your aftermarket offerings.
  • Win More Business
  • Meet Customer Delivery Expectations
  • Increase Velocity of Spare Part Sales
  • Collaborate With Suppliers & Customers
  • Leave Your Competitors Behind
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Electronics & High-Tech

Electronics & High-Tech

As a high tech or electronic manufacturer, you need control over component and finished goods inventory at the revision and tracking number level to efficiently and effectively service customers. Infor VISUAL ERP delivers the supply chain visibility to meet these demands and also offers comprehensive material and capacity planning functionality, which maximizes productivity.
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Highlights
  • Alternate item on bill of materials (BOM)
  • Item cross reference (supplier and manufacturer)
  • Approved vendors and manufacturer lists
  • Supply chain visibility with Web based portals
  • Reference designators
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Aerospace & Defense

Aerospace & Defense

The aerospace, defense, space and security (A&D) industries are major contributors to our economy. They thrive if supported by scalable, industry specific applications. Synergy Resources’ applications and modules aid scientific and engineering talent in cutting-edge A&D industries. Synergy Resources helps you meet your goals faster-even while confronting escalating costs and market complexity.
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Highlights
  • Engineering with CAD integration
  • Engineering change control
  • Specifications and data "flow down" for ITAR, DFAR, etc.
  • Actual job costing
  • Project Management with Earned Value Management and milestone reporting