Sales & Customer Service
Mobile field service management software.
Empower your service technicians with access to critical information when in the field with Infor CloudSuite Field Service. Teams become trusted advisors with the service-focused functionality, which can improve customer service and loyalty.
Real-Time Data From a Single, Unified System
Eliminate data silos and ensure that your team is working with real-time data from a unified source.
Quickly Schedule & Dispatch Your Workforce
Rapidly adjust schedules as new orders arrive to deliver services on time, without interruption.
Convenient Mobile & Remote Access
Field access to data leads to better decision making and increased productivity levels.
Why Our Customers Refer Us
The best customer service is that which is closest to the customer. Infor allows us to provide that service in the most economical method.
Richard Grau, Director, Field Service
With Infor ERP, we now have one platform and are fully integrated with advanced planning and scheduling, financials, accounting, manufacturing, and administration. We’ve improved our overall business effectiveness and minimized risk when employees with valuable knowledge retire.
Filip Loučka, Manufacturing Manager
Krnovské Repair and Engineering
The future of field service.
reason for failed service is unavailable parts
of firms monitor service appointments in real time
of field service companies invest in automation technology
Features of Infor CloudSuite Field Service
Track & Manage Customer Issues
Utilize an incident event communication log, track repair and maintenance histories on internal equipment and customer-owned products, generate visit reports, and more.
Improve First-Time Fix Rates
Control inventory with a system that will maintain serial number histories, manage BOM revisions, and track consigned inventory.
Flexible Service Contract Options
Manage the coverage of multiple sites and pieces of equipment, preventative maintenance schedules, equipment rentals, and more.
Built for field service industries.
Industrial Equipment & Machinery
If you're like most of our equipment manufacturer customers, you compete by selling a complete solution that includes aftermarket services, countless configuration options, and available spare parts. Our solutions have a broad set of capabilities to meet your unique challenges. You'll have the control and visibility you need throughout the entire product lifecycle.Learn More
Gain a competitive edge and extend your aftermarket offerings.
- Win More Business
- Meet Customer Delivery Expectations
- Increase Velocity of Spare Part Sales
- Collaborate With Suppliers & Customers
- Leave Your Competitors Behind
Electronics & High-Tech
As a high tech or electronic manufacturer, you need control over component and finished goods inventory at the revision and tracking number level to efficiently and effectively service customers. Infor VISUAL ERP delivers the supply chain visibility to meet these demands and also offers comprehensive material and capacity planning functionality, which maximizes productivity.Learn More
- Alternate item on bill of materials (BOM)
- Item cross reference (supplier and manufacturer)
- Approved vendors and manufacturer lists
- Supply chain visibility with Web based portals
- Reference designators
Aerospace & Defense
The aerospace, defense, space and security (A&D) industries are major contributors to our economy. They thrive if supported by scalable, industry specific applications. Synergy Resources’ applications and modules aid scientific and engineering talent in cutting-edge A&D industries. Synergy Resources helps you meet your goals faster-even while confronting escalating costs and market complexity.Learn More
- Engineering with CAD integration
- Engineering change control
- Specifications and data "flow down" for ITAR, DFAR, etc.
- Actual job costing
- Project Management with Earned Value Management and milestone reporting