Effectively Manage Your Customer Communication Interfaces & deliver a complete customer experience
Today’s service organizations can achieve world-class performance in both customer satisfaction and productivity by effectively managing the communication interfaces of both external and internal customers. The right CRM software speeds the information flow between business units to accelerate performance and helps achieve service excellence.
Your CRM should provide an efficient method for managing the entire sales process from lead origination to tracking of customer orders after they have been shipped. Marketing campaigns, sales cycles and quota management are all trackable assets that can help you improve performance in key areas. Not only should your CRM solution integrate with your ERP, it should also integrate with Outlook for e-mail merges and easy e-mail campaigns in just a few clicks. Enabling real time information for your sales staff relative to Customers, Orders, inventory places you in a position to harness the power of his information and allowing you to make informed decisions. Integration also enables our customers to have a fully synchronized company, without having to worry about integrating a third party CRM package.
Track your sales pipeline from opportunity to closed sale.
The right CRM will help you
Improve operational efficiencies
Utilize a delivery mechanism for your products and services
Create value and stakeholder wealth for your organizations
Other Key Benefits include
Reduce cost of service & warranty repairs
Respond faster to customer inquiries
Better utilize & allocate resources
Offer flexible contract & billing options
Up-sell service contracts & renewals
Increase service revenues
Better control & manage inventories
Reduce equipment downtime
Improve product quality
Anticipate service impact from product changes
Increase productivity & employee morale
Match skill sets / certifications with job
More on Sales and Customer Service
Integrate front office applications with Infor ERP, ensuring accurate data throughout the company
Efficient management of the service operation is essential for growing companies that service technical or industrial products. Increasing productivity, conserving resources and improving responsiveness are very high priorities for them.
Infor ERP allows you to manage your Order Entry process at individual manufacturing sites or centrally utilizing one single database containing all sites and/or companies or across separate databases each containing information for it’s own site or company.
The VISUAL ERP Product Configurator is a development tool for manufacturers of complex, highly configurable products with numerous standard and available options. It enables your sales force to correctly customize and configure your product and quickly and easily create quotes and customer orders in VISUAL ERP.