Sales and Customer Service

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Effectively Manage Your Customer Communication Interfaces & deliver a complete customer experience

Today’s service organizations can achieve world-class performance in both customer satisfaction and productivity by effectively managing the communication interfaces of both external and internal customers. The right CRM software speeds the information flow between business units to accelerate performance and helps achieve service excellence.

Your CRM should provide an efficient method for managing the entire sales process from lead origination to tracking of customer orders after they have been shipped. Marketing campaigns, sales cycles and quota management are all trackable assets that can help you improve performance in key areas. Not only should your CRM solution integrate with your ERP, it should also integrate with Outlook for e-mail merges and easy e-mail campaigns in just a few clicks. Enabling real time information for your sales staff relative to Customers, Orders, inventory places you in a position to harness the power of his information and allowing you to make informed decisions. Integration also enables our customers to have a fully synchronized company, without having to worry about integrating a third party CRM package.

Track your sales pipeline from opportunity to closed sale.

The right CRM will help you

Improve operational efficiencies
Utilize a delivery mechanism for your products and services
Create value and stakeholder wealth for your organizations

Other Key Benefits include

Reduce cost of service & warranty repairs
Respond faster to customer inquiries
Better utilize & allocate resources
Offer flexible contract & billing options
Up-sell service contracts & renewals
Increase service revenues
Better control & manage inventories
Reduce equipment downtime
Improve product quality
Anticipate service impact from product changes
Increase productivity & employee morale
Match skill sets / certifications with job

Contact us today to increase your service revenues and deliver the complete customer experience

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